1xpet FAQ — All Your Questions Answered in One Place

Each person may only register one account. Multiple accounts violate 1xpet's terms and risk both accounts being permanently closed. Two members of the same household may hold separate accounts, provided they use different devices and different payment methods.

KYC (Know Your Customer) is an identity verification process that meets international security standards. It helps prevent fraud and keeps your account secure. KYC is mandatory for withdrawals and can be completed easily by submitting a photo of your National ID or passport.

Login page Click the "Forgot Password?" option. Enter your registered email address. A reset link will be sent to your inbox. Click the link and set a new password. The entire process takes under 5 minutes.

Your username cannot be changed once set. However, you can update your email address — go to Account Settings, add the new email, and verify both addresses. If you run into any issues, our support team is happy to help.

Yes. Contact the support team to request self-exclusion or permanently close your account. Make sure to withdraw any remaining balance before closing. Responsible Gaming page Find out more.

1xpet supports deposits via bKash, Nagad, Rocket, bank transfer, credit and debit cards, and cryptocurrency. For users in Bangladesh, bKash and Nagad are the fastest and most popular options.

The minimum deposit at 1xpet is just ৳300 BDT — very accessible for new players. To make the most of the welcome bonus, consider depositing more, as the 100% bonus matches deposits up to ৳10,000.

Withdrawals to bKash and Nagad are typically completed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. If your KYC verification is not yet complete, your first withdrawal may take a little longer.

1xpet does not charge any withdrawal fees. However, your chosen payment method may have its own transaction charges — for example, bank transfers may incur fees set by your bank.

The minimum withdrawal amount is ৳500 BDT. VIP members enjoy faster processing times and higher withdrawal limits. VIP page View details.

If a deposit fails, wait 30 minutes — in most cases the funds are returned automatically. If not, contact us at support@1xpet.bet or via live chat with your transaction ID. We'll resolve it within 24 hours.

Yes, multiple withdrawal requests can be made on the same day. However, the daily withdrawal limit varies by account tier. VIP members receive higher limits.

Make your first deposit after registering and a 100% welcome bonus will be credited to your account automatically — up to ৳10,000. on the Promotions page View all terms and conditions.

Withdrawing a bonus requires meeting specific wagering requirements — typically 30–40x the bonus amount. Terms and conditions vary for each bonus — on the Promotions page View details.

The weekly cashback returns a set percentage of your net losses from the previous week. VIP members receive a higher cashback rate. Cashback is credited to your account automatically every Monday.

Free bet registration bonus, special events & Promotions Available on the betting slip, where a free bet option will appear automatically. Winnings from free bets can be withdrawn, but the original free bet stake cannot.

Once a bonus expires, it is automatically cancelled. Try to complete the wagering requirements as soon as possible after claiming a bonus. You'll receive email notifications as the expiry date approaches.

Yes! Through the 1xpet referral programme, both you and your friend receive a bonus when they sign up using your link. Share your referral link from your account, and once your friend registers and makes their first deposit, the bonus will be credited to you.

1xpet offers betting on 30+ sports including cricket, football, tennis, basketball, kabaddi, hockey, volleyball, and e-sports. Cricket and football have the widest range of markets for Bangladeshi players.

Live Betting (In-Play) means placing bets while a match is in progress. Odds update every second. On the match odds page Browse live matches and make decisions in real time.

Yes, cash out is available on selected matches. You can settle your bet at its current value before the match ends — just look for the Cash Out button on your betting slip.

The minimum bet in most markets is ৳20 to ৳50. Maximum bet limits vary by market and account tier. VIP members are eligible for higher betting limits.

1xpet Live Casino features over a hundred games, including Blackjack, Roulette, Baccarat, Poker, Dragon Tiger, and Andar Bahar. Play directly with real dealers — and enjoy the option to chat in Bengali.

on the Jackpot page Play progressive slots and featured games for a chance at life-changing wins. Jackpots can reach hundreds of thousands in BDT — hit the right combination or special symbol to claim one.

After logging in, go to the "Betting History" section in your account dashboard to view a full record of all your bets. You can filter by date, amount, outcome, and profit or loss.

1xpet uses 256-bit SSL encryption to ensure bank-grade security. The platform holds an international gaming licence and undergoes regular third-party security audits.

Go to Account Settings → Security → Two-Factor Authentication. Choose either Google Authenticator or SMS OTP. Once enabled, you'll need to enter an additional code each time you log in. This significantly increases the security of your account.

No. Your personal information is never sold or shared with third parties. Limited data may only be disclosed to authorities when required by law. Privacy Policy Read more.

Change your password immediately and notify the support team. We will temporarily lock your account and run a security check. Do not click on any suspicious emails or links.

Always use the official URL (1xpet.bet). 1xpet will never ask for your password or OTP via email or phone. Report any suspicious messages directly to support. Bookmark the site in your browser for safe access.

The 1xpet app is available for both Android and iOS. Platform Page You can find the direct download link there. The app includes all the features of the web version, plus push notifications.

Start by checking your internet connection. Clear your browser cache and cookies, then try a different browser or device. Make sure your app is up to date. If the issue persists, contact our support team.

1xpet works smoothly on all modern browsers, including Chrome, Firefox, Safari, and Edge. For the best performance, use the latest version of Chrome or Firefox. Some features may not function correctly on older browsers.

Using a VPN may violate 1xpet's terms and could result in account suspension. Connect directly from your actual location. If you experience connection issues, contact support instead of using a VPN.